Important COVID-19 Information

We are taking extra precautions to help minimize the spread of Coronavirus.

There is no higher priority for WNC Hearing and Audiology than the health and well-being of our patients and our staff. We are closely monitoring information provided to us by the Centers for Disease Control and Prevention (CDC) as well as the NCDHHS to stay on top of all new developments. As we receive new information, we will provide updates to our website and Facebook page.

We fully recognize that many of the population we serve are among the most vulnerable to diseases like COVID-19 and the flu.

In accordance with interim guidance from the CDC, we are also taking the following additional measures to further strengthen our protocols and safeguard our patients’ health.

* If you are feeling under the weather, or are experiencing a fever, cough, or shortness of breath, we ask that you please call and reschedule your appointment so as not to put other patients at risk. You could see if a healthy loved one could bring your hearing aids to the office for a cleaning. We recommend reviewing guidelines from the CDC on preventing illness.

* Dropping in can create a crowd in our waiting room. If an underlying condition or your age makes you more vulnerable to COVID-19, we urge you to avoid dropping in. Instead, please call to schedule a time to get your hearing aids cleaned and checked. We will do our absolute best to get you on the schedule as soon as possible.

* We have instructed providers and staff to stay at home if they are sick. If your provider becomes ill, we will ask them to stay home, and we sincerely apologize if this means we need to reschedule your appointment!

* If you need additional accommodations, please don’t hesitate to call our office at 828-483-4050 to discuss your situation further.

In the event that our office needs to close, you can leave a message on our voicemail, which we will be checking periodically to respond to your requests. Furthermore, you can reach the technician at her email, which she will be checked frequently, at admin@wncaudiology.com.

We understand the importance of hearing at your best, especially at this time when communication is so critical. If there are any updates, we will be posting the information to our website and social media.

If you are having problems with your hearing aids and feel you cannot come in right away, please call and we will see whether we can help you over the phone or by email. Please feel free to call or email with any questions. We are always happy to hear from our patients.

Wishing you and your loved ones the best of health.

Sincerely,
WNC Hearing and Audiology
Dr. Lisa Angelina, Dr. Beth Fountain, Rose Bridgham, and Tamra Gilbert